Guarantee: Returns, Exchanges, Refunds: We try to do the right thing and give the benefit of the doubt in all instances. It is our goal to exceed your expectations. If you're not happy with any of our products, simply return it to us within 12 months of order date and we'll promptly exchange it or issue a refund, whichever you prefer, unless of course the product has already been in daily use without problems, or has been subjected to extraordinary wear and tear. All clothing (and slippers and boots) must be returned in new condition.
For example: please do not wear a garment or pair of sheepskin boots for a couple of weeks and then return it for a refund.
Please email us first and let us know it is coming. If the problem is our fault, we will pay the return postage to us, but you must let us know first. If you are returning it for exchange, it is your expense to get it back to us. If you are returning something for a refund, it is your expense plus the cost to send it to you in the first instance. You can also call us on one of our international freephone numbers.
All goods are guaranteed 100%. If you are not satisfied with any purchase, simply return the goods to us in original condition within 12 months, and we will exchange it, replace it, or refund you by crediting your card, or by sending you a cheque. NB: If your purchase is paid for by either debit or credit card we will refund the card that was used for payment.
* New Zealand customers please print out the Returns Form and send it with the item(s) to be returned.
* Australian customers please print out the Australian Returns Form and send it with the item(s) to be returned.
* Other Overseas customers please email us or call us first to obtain your returns reference code so that we can give you all the details you need to ensure we process your return or refund correctly.
Refunds are made less courier or postal charges - if we have made an error or caused a problem, we will pay for the return postage. You can email us anytime at firstname.lastname@example.org or call one of the free phone numbers below.
It is our intention to do our absolute best to make our customers so happy they will not only re-order from us again, but also tell their friends about our service.
Please note that if you are EXCHANGING product(s) paid for by a debit or credit card your card will be credited for the returned items and recharged for the new product(s). If the product(s) you wish to exchange were received as a gift please ensure that this is notated in large writing in the comments section overleaf.
All products are guaranteed and insured - you will be impressed by our fast and efficient service. In most cases your goods will be sent out the same day we receive your order.
New Zealand Nature Company
107 Bolt Road
For Australian Customers Only:
New Zealand Nature Company
PO Box 2
Sydney, NSW 2012
Please enclose all details, information and instructions. Airmail Post is best for overseas returns.